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Refund Policy

Effective Date: 12/12/2025

Last Updated: 1/7/2026

 

Ashlee Howard Consulting LLC, doing business as Ash & Ascend (“Company,” “we,” “us,” or “our”), values transparency and fairness while protecting the integrity of our services, products, and business operations.

 

By booking a service or making a purchase through www.ashandascend.com, you agree to this Refund Policy in full.

 

 

1. SERVICES (IN-PERSON & VIRTUAL)

 

 

No Refunds for Services Rendered

 

All services are non-refundable once rendered, including but not limited to:

 

  • Massage & bodywork

  • Reiki & energy healing

  • Sound, frequency, vibroacoustic, or PEMF therapy

  • Coaching sessions

  • Wellness or herbal consultations

  • Tarot, oracle, intuitive guidance, or spiritual services

  • Remote or distance services (email, video, phone, recorded sessions)

 

Once a session has occurred—or a remote service has been delivered—no refunds, credits, or chargebacks will be honored.

 

 

2. CANCELLATIONS & RESCHEDULING

 

 

In-Person Services

 

  • 24-hour notice required to cancel or reschedule

  • Cancellations made less than 24 hours before the appointment are non-refundable

  • No-shows are non-refundable

 

 

Virtual / Remote Services

 

  • 24-hour notice required for rescheduling

  • Missed virtual appointments are non-refundable

 

A one-time courtesy reschedule may be offered at our discretion in emergency situations.

 

 

3. PACKAGES, BUNDLES & MEMBERSHIPS

 

  • All packages, bundles, series, and memberships are non-refundable

  • Packages must be used within the stated timeframe

  • Unused sessions are forfeited after expiration

  • Packages are non-transferable

 

 

4. DIGITAL PRODUCTS & REMOTE DELIVERABLES

 

All digital products, downloadable content, recorded sessions, emailed readings, and virtual services are final sale and non-refundable once delivered or accessed.

 

 

5. PHYSICAL PRODUCTS (APOTHECARY, SKINCARE, WELLNESS GOODS)

 

Due to hygiene and safety standards:

 

  • All body care, skincare, herbal, wellness, and apothecary products are final sale

  • We do not accept returns or exchanges on opened or used products

 

 

SHIPPING & ORDER FULFILLMENT POLICY

 

 

Shipping & Delivery

 

Ash & Ascend ships physical products to the address provided at checkout. Customers are responsible for ensuring shipping information is accurate.

 

 

Processing Time

 

Orders are typically processed within 3–10 business days.

Custom or made-to-order items may require additional processing time.

 

 

Shipment Confirmation & Tracking

 

  • Tracking information is provided when available

  • Delivery timelines are estimates provided by the carrier

 

Ash & Ascend is not responsible for carrier delays, lost packages after confirmed delivery, or errors caused by incorrect addresses.

 

 

Incorrect Address or Returned Packages

 

Orders returned due to incorrect or incomplete address information may:

 

  • Be reshipped at the customer’s expense

  • Be subject to restocking or handling fees

  • Not be eligible for refunds

 

 

Damaged or Incorrect Orders

 

Claims must be submitted within 3 days of delivery, including:

 

  • Clear photos of the item

  • Photos of original packaging

  • Order number

 

Approved claims may result in replacement or store credit only, at our discretion.

 

 

ORDER PACKING & VIDEO DOCUMENTATION

 

For quality control, accuracy, and fraud prevention purposes, every physical product order is documented and video recorded during packing and fulfillment.

 

This documentation may be used to:

 

  • Verify correct items were packed

  • Confirm product condition prior to shipment

  • Contest false claims of missing, damaged, or incorrect items

 

By purchasing, you acknowledge and consent to this documentation process.

 

 

CHARGEBACKS & PAYMENT DISPUTES

 

 

Chargebacks Are Not a Substitute for Communication

 

Clients must contact Ash & Ascend directly to resolve any concerns before initiating a chargeback or payment dispute.

 

Initiating a chargeback without first contacting us constitutes a violation of our Terms & Conditions.

 

 

Actively Disputed Chargebacks

 

Ash & Ascend actively disputes and contests all chargebacks to the fullest extent permitted by law. Evidence submitted may include, but is not limited to:

 

  • Proof of booking and service delivery

  • Signed intake forms and policy acknowledgments

  • Timestamped booking confirmations

  • IP address and transaction data

  • Email, text, or platform communications

  • Delivery confirmations

  • Video documentation of order packing and shipment

 

 

Fraudulent or Bad-Faith Disputes

 

Chargebacks filed for:

 

  • Services rendered

  • Digital products delivered

  • Missed appointments

  • Clearly disclosed non-refundable purchases

    may be considered fraudulent or bad-faith disputes.

 

Ash & Ascend reserves the right to:

 

  • Permanently refuse future services or sales

  • Cancel existing packages without refund

  • Recover disputed funds through legal or collections processes

  • Submit evidence to payment processors and financial institutions

 

 

Abuse of Dispute Systems

 

Clients who repeatedly file disputes, chargebacks, or false claims may be permanently barred from booking or purchasing from Ash & Ascend.

 

 

6. ALLERGIES & SENSITIVITIES

 

Clients are responsible for reviewing ingredient lists and disclosing allergies prior to purchase or service.

 

Ash & Ascend is not responsible for allergic reactions when ingredients are clearly disclosed.

 

 

7. REFUSAL OF SERVICE

 

Ash & Ascend reserves the right to refuse service or terminate future bookings due to:

 

  • Policy violations

  • Inappropriate behavior

  • Safety or ethical concerns

 

No refunds will be issued in such cases.

 

 

8. CONTACT INFORMATION

 

For questions regarding this Refund Policy:

 

Ashlee Howard Consulting LLC

d/b/a Ash & Ascend

Website: www.ashandascend.com

Email: info@ashandascend.com

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