Shipping Policy

Effective Date: 12/12/2025

Last Updated: 1/7/2026

This Shipping & Order Fulfillment Policy applies to all physical products purchased through www.ashandascend.com.

By placing an order, you agree to the terms below.

Processing Time

Orders are typically processed within [insert timeframe, e.g., 3–7 business days]
Custom, handmade, or made-to-order items may require additional processing time
Processing time does not include shipping transit time

Shipping & Delivery

Orders are shipped to the address provided at checkout
Customers are responsible for ensuring shipping information is accurate and complete
Tracking information will be provided when available

Ash & Ascend is not responsible for carrier delays, shipping interruptions, or delivery issues once an order has been handed off to the carrier.

Incorrect Address or Returned Packages

Orders returned due to incorrect, incomplete, or undeliverable addresses may:

Be reshipped at the customer’s expense
Be subject to additional handling or reshipping fees
Not be eligible for refunds

Order Packing & Documentation

For quality assurance, accuracy, and fraud prevention purposes, all physical product orders are documented and video recorded during packing and fulfillment.

This documentation may be used to:

Verify correct items were packed
Confirm product condition prior to shipment
Contest false claims of missing, incorrect, or damaged items

By purchasing, you acknowledge and consent to this documentation process.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

You must notify us within 3 days of delivery
Include clear photos of the item(s) and original packaging
Include your order number

Approved claims may result in replacement or store credit only, at our discretion. Refunds are not guaranteed.

Lost Packages

Ash & Ascend is not responsible for packages marked as delivered by the carrier. Any delivery disputes must be addressed with the carrier directly